SELLER AGREEMENT & POLICY

Last Updated: 01/01/2025
Effective Date: 01/01/2024

This Seller Agreement & Policy ("Agreement") constitutes a legally binding contract between Merchifies Global LLC ("Merchifies," "we," "us," or "our") and you ("Seller," "Designer," "Partner," or "you") governing your participation in our print-on-demand marketplace and related services.

BY CREATING A SELLER ACCOUNT, UPLOADING CONTENT, OR EARNING REVENUE THROUGH OUR PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS AGREEMENT AND ALL INCORPORATED POLICIES.

Quick Summary (TL;DR)

• 🤝 Partnership Model: Independent contractor relationship with competitive revenue sharing

• 🎨 Your IP, Your Control: You retain full ownership of designs while granting limited license for fulfillment

• 💰 Transparent Earnings: 15-25% commission rates with performance bonuses and monthly payouts

• 📊 Comprehensive Support: Dedicated seller tools, analytics, and growth programs

• ⚖️ Legal Protection: Mutual indemnification with clear liability limitations

• 🌍 Global Reach: Access to 190+ countries with international compliance support

• 🛡️ Quality Standards: Maintain content compliance and design quality for continued partnership

• 🔒 Data Security: GDPR, CCPA, and international privacy law compliance

1. Definitions and Scope

Key Terms:

• "Services": Merchifies.com platform, tools, APIs, and related print-on-demand services

• "User Content": All designs, artwork, text, images, and materials uploaded by Seller

• "Products": Physical merchandise featuring User Content, manufactured via print-on-demand

• "Base Price": Merchifies' cost for production, fulfillment, platform operations, and profit margin

• "Retail Price": Final customer price set by Seller

• "Seller Profit": Revenue share calculated as: (Retail Price - Base Price) × Commission Rate

• "Fulfillment Partners": Third-party manufacturers and shipping providers

Incorporated Policies: This Agreement incorporates by reference:

• Terms of Service

• Privacy Policy

• Intellectual Property Policy

• Prohibited Content Policy

• Refund & Return Policy

• Shipping & Delivery Policy

• Do Not Sell or Share My Personal Information

• Cookie Policy

Seller Account Requirements

Eligibility Criteria

Individual Sellers:

• Must be 18+ years old or age of majority in your jurisdiction

• Legal capacity to enter binding contracts

• Valid government-issued identification for verification

• Accurate contact and payment information

• Compliance with tax obligations in your jurisdiction

Business Sellers:

• Valid business registration and tax identification

• Authorized representative with binding authority

• Commercial address and business documentation

• Professional liability insurance recommended for high-volume accounts

Account Verification Process

Required Documentation:

• Identity Verification: Government-issued photo ID (passport, driver's license, national ID)

• Address Verification: Utility bill, bank statement, or official document (within 90 days)

• Tax Information: W-9 (US persons), W-8BEN (non-US persons), business tax documents

• Payment Setup: Bank account information or verified PayPal account

Verification Timeline:

• Standard Processing: 3-5 business days for complete applications

• Enhanced Review: Additional documentation may be requested for complex cases

• Expedited Processing: Available for qualified business accounts

• Resubmission: Allowed if initial verification fails due to documentation issues

Account Security Requirements

Security Standards:

• Strong password requirements with regular updates

• Two-factor authentication (2FA) strongly recommended

• Secure payment method verification

• Regular monitoring of account activity and notifications

• Immediate reporting of any unauthorized access

Revenue Structure and Payments

Commission and Earnings Model

Base Commission Rates:

*Premium Rate: Exclusive sellers and verified high-performers
**Volume Bonus: Monthly sales thresholds: $1,000+, $5,000+, $10,000+
***Specialty Items: Custom products, limited editions, collaborative collections

Revenue Calculation

Seller Earnings Formula:

Performance Tier Multipliers:

Performance Tiers:

• Bronze ($500-1,999/month): 1.0x base rate

• Silver ($2,000-4,999/month): 1.1x multiplier + priority support

• Gold ($5,000-9,999/month): 1.2x multiplier + marketing inclusion

• Platinum ($10,000+/month): 1.3x multiplier + exclusive benefits

Payment Processing and Schedule

Monthly Payment Cycle:

• Payment Date: 15th of each month for previous month's earnings

• Minimum Threshold: $25 USD minimum payout (accumulated until reached)

• Processing Time: 3-7 business days for bank transfers, 1-3 days for PayPal

• Currency Support: USD, EUR, GBP, CAD, AUD based on seller location

Payment Methods:

• Direct Bank Transfer: Preferred method with lowest fees (ACH, SEPA, wire)

• PayPal: Available worldwide with standard PayPal processing fees

• International Options: Local payment methods in major markets

• Cryptocurrency: Available in select jurisdictions (subject to compliance)

Holds and Reserves:

• New Account Hold: Initial 30-60 day verification period

• Risk-Based Reserves: Up to 90 days for high-risk accounts or activities

• Dispute Reserves: Funds held during chargeback or refund investigations

• Legal Holds: Compliance with court orders, tax obligations, or regulatory requirements

Content Standards and IP Rights

Your Intellectual Property Rights

Ownership Retention:

• Full IP Ownership: You retain complete ownership of all original designs and content

• Copyright Protection: All copyrights remain with you as the original creator

• Trademark Rights: Any trademarks you own or license remain your property

• Attribution Rights: Moral rights maintained where applicable under international law

Limited License Grant to Merchifies: You grant Merchifies a non-exclusive, worldwide, royalty-free, sublicensable license to:

• Host, display, and distribute your content through our platform

• Reproduce designs on products for order fulfillment only

• Create derivative works necessary for product mockups and technical production requirements

• Use content in marketing materials specifically promoting your products (with opt-out available)

• Sublicense to Fulfillment Partners solely for production and shipping purposes

License Limitations:

• License strictly limited to platform operations and order fulfillment

• No rights to use designs outside seller relationship context

• Marketing use requires separate explicit consent for each campaign

• License terminates upon account closure (subject to outstanding orders and legal requirements)

Content Quality and Technical Requirements

Technical Specifications:

• Resolution: Minimum 300 DPI for all artwork submissions

• File Formats: PNG, JPG, PDF, AI, EPS, PSD accepted

• Color Profiles: RGB for display, CMYK guidance provided for print optimization

• Size Requirements: Product-specific dimensions detailed in seller dashboard

• Vector Graphics: Preferred for scalability and optimal print quality

Quality Standards:

• Originality: All content must be original or properly licensed for commercial use

• Professional Quality: Clear, well-composed designs meeting commercial print standards

• Print Optimization: Designs suitable for various print methods (DTG, DTF, screen printing, sublimation)

• Brand Consistency: Maintain consistent quality across entire product portfolio

Intellectual Property Compliance

Your Warranties and Representations: By uploading content, you represent and warrant that:

• Complete Ownership: You own all IP rights or have proper commercial licensing

• No Infringement: Content doesn't violate third-party copyrights, trademarks, or publicity rights

• Proper Authorization: All necessary permissions obtained for any third-party elements

• Commercial Rights: Content is properly licensed for print-on-demand commercial use

• Accurate Claims: No false statements about ownership, licensing, or authorization

Prohibited Content (Zero Tolerance):

• Copyrighted Characters: Disney, Marvel, anime, movie/TV characters without authorization

• Trademark Violations: Unauthorized brand names, logos, slogans, or commercial identifiers

• Celebrity Rights: Unauthorized use of names, images, likenesses, or personas

• Licensed Properties: Sports teams, universities, entertainment properties without proper licensing

• Hate Speech/Violence: Content promoting discrimination, violence, or illegal activities

• Sexual/Exploitative Content: Pornographic, sexually explicit, or exploitative material

Seller Responsibilities

Content Management and Compliance

Upload and Management Obligations:

• Accurate Descriptions: Provide truthful, detailed, and compelling product descriptions

• Proper Categorization: Select appropriate categories, tags, and keywords without spam

• SEO Optimization: Use relevant, accurate keywords to improve product discoverability

• Regular Updates: Maintain current and accurate product information and pricing

• Inventory Monitoring: Track product performance and optimize based on analytics

Customer Service Standards:

• Responsive Communication: Respond to design-related customer inquiries within 48 hours

• Professional Interactions: Maintain courteous, helpful, and brand-appropriate communication

• Issue Collaboration: Work with Merchifies support to resolve customer concerns

• Review Management: Address customer feedback professionally and constructively

• Policy Compliance: Ensure all customer communications align with platform policies

Legal and Regulatory Compliance

Tax Obligations:

• Income Reporting: Report all Seller Profits to appropriate tax authorities in your jurisdiction

• Documentation Maintenance: Keep detailed records of all transactions and business expenses

• International Compliance: Follow tax laws in your location and applicable sales destinations

• Professional Consultation: Seek qualified tax advice for complex international or business situations

• Withholding Cooperation: Provide required tax documentation (W-9, W-8BEN, etc.) promptly

Legal Compliance Requirements:

• Jurisdiction Laws: Comply with all applicable laws in your location and target markets

• Export Regulations: Follow international trade laws and export control regulations

• Consumer Protection: Adhere to consumer protection laws in all sales destinations

• Advertising Standards: Ensure all product claims are truthful, substantiated, and legally compliant

• Privacy Laws: Respect customer privacy and data protection requirements (GDPR, CCPA, etc.)

Quality Maintenance and Performance

Ongoing Quality Standards:

• Design Excellence: Maintain high artistic and technical standards across all content

• Policy Adherence: Stay current with policy updates and ensure continued compliance

• Performance Monitoring: Track key metrics (approval rates, sales conversion, customer satisfaction)

• Continuous Improvement: Respond to market trends, customer feedback, and platform guidance

• Professional Development: Participate in seller education programs and skill development opportunities

Platform Rights and Modifications

Content Moderation and Enforcement

Monitoring and Review Rights:

• Automated Screening: AI-powered analysis for policy compliance and quality assessment

• Human Review: Expert evaluation by trained content moderators for complex cases

• Community Reporting: Investigation of user-reported content violations

• Proactive Auditing: Regular review of high-volume sellers and trending content

• Quality Assurance: Ongoing monitoring of product quality and customer satisfaction

Enforcement Actions:

• Content Removal: Immediate removal of policy-violating content with detailed explanation

• Account Warnings: Educational notifications for minor violations with improvement guidance

• Temporary Restrictions: Limited account functionality during investigation periods

• Account Suspension: Temporary suspension for repeated violations or serious policy breaches

• Permanent Termination: Account closure for severe violations or repeated non-compliance

Service Modifications and Updates

Platform Evolution Rights:

• Feature Updates: Addition, modification, or removal of platform features and tools

• Pricing Adjustments: Changes to Base Prices with reasonable advance notice (minimum 30 days)

• Policy Updates: Modifications to terms, policies, and guidelines with appropriate notification

• Technology Improvements: Platform upgrades, API changes, and technical enhancements

• Market Expansion: Addition of new product categories, markets, or fulfillment options

Seller Protection Measures:

• Advance Notice: Minimum 30-day notice for changes significantly affecting seller operations

• Grandfathering: Existing sellers may receive transitional protection for certain changes

• Communication Channels: Multiple notification methods (email, dashboard, platform announcements)

• Feedback Integration: Seller input considered in platform development and policy updates

• Support Resources: Additional assistance during significant platform transitions

Account Management and Restrictions

Risk Management Procedures:

• Automated Risk Assessment: Monitoring for fraudulent activity, policy violations, and unusual patterns

• Manual Review Triggers: High dispute rates, customer complaints, or compliance concerns

• Graduated Response: Progressive enforcement escalation from warnings to termination

• Due Process: Fair review procedures with opportunity for explanation and correction

• Appeal Rights: Formal appeal process for disputed enforcement actions

Reserve and Hold Policies:

• New Account Reserves: 30-90 day initial verification period for new sellers

• Performance-Based Holds: Reserves based on dispute rates, return patterns, or risk indicators

• Regulatory Holds: Compliance with tax obligations, court orders, or legal requirements

• Dispute Reserves: Temporary holds during chargeback or refund investigations

• Recovery Procedures: Clear process for reserve release and account rehabilitation

Legal Terms and Compliance

Mutual Representations and Warranties

Seller Representations: You represent and warrant that:

• Legal Capacity: Full legal authority to enter this Agreement and perform obligations

• Accurate Information: All provided information is complete, accurate, and truthful

• Compliance Commitment: Will comply with all applicable laws, regulations, and platform policies

• IP Ownership: Own or have proper licensing for all submitted content

• No Conflicts: Agreement doesn't violate any existing contracts or legal obligations

Merchifies Representations: We represent and warrant that:

• Service Provision: Will provide Services substantially as described in our policies

• Legal Authority: Have full corporate authority to enter this Agreement

• Platform Security: Maintain reasonable security measures to protect seller and customer data

• Payment Processing: Process payments and payouts according to stated schedules and terms

• Policy Transparency: Provide clear, accessible policies and procedures

Indemnification and Risk Allocation

Seller Indemnification Obligations: You agree to indemnify, defend, and hold harmless Merchifies, our affiliates, officers, directors, employees, and agents from claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from:

• Content Liability: Your User Content and any intellectual property infringement claims

• Agreement Violations: Your breach of this Agreement or any applicable laws

• Customer Claims: Product-related claims, disputes, or customer service issues

• Tax Liabilities: All tax obligations arising from your seller activities

• Third-Party Rights: Violations of privacy, publicity, or other third-party rights

Mutual Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Monetary Cap: Total aggregate liability limited to greater of $500 or amounts paid in preceding 12 months

• Excluded Damages: No liability for indirect, incidental, consequential, or punitive damages

• Service Interruptions: No liability for platform downtime, technical issues, or temporary unavailability

• Market Performance: No guarantees regarding sales volume, revenue, or market success

• Third-Party Actions: No liability for actions of customers, fulfillment partners, or other users

Dispute Resolution Framework

Governing Law and Jurisdiction:

• Primary Governance: Laws of Wyoming, United States, without conflict of law principles

• Federal Compliance: All applicable US federal laws and regulations

• International Recognition: Respect for mandatory local consumer and seller protection laws

• Treaty Obligations: Compliance with applicable international trade and IP treaties

Resolution Process:

1. Informal Resolution: Good faith negotiation for 30 days before formal proceedings

2. Mediation Services: Non-binding mediation through American Arbitration Association (AAA)

3. Binding Arbitration: Individual arbitration for US-based sellers (with opt-out provision)

4. International Disputes: Appropriate legal channels with local law consideration

5. Emergency Relief: Expedited procedures for urgent matters (IP infringement, safety issues)

Arbitration Provisions (US Sellers):

• Individual Claims Only: No class actions or representative proceedings permitted

• AAA Administration: Conducted under AAA Commercial Arbitration Rules

• Location: Sheridan County, Wyoming, or seller's county of residence

• Opt-Out Right: 30-day window to opt out by emailing [email protected]

• Cost Allocation: Merchifies pays arbitration fees for claims under $10,000

International Seller Provisions

Global Marketplace Access

Multi-Regional Support:

• Currency Options: Receive payments in USD, EUR, GBP, CAD, AUD based on location

• Local Banking: Partnerships with regional banks to reduce transfer fees and processing times

• Tax Documentation: Assistance with international tax compliance and reporting requirements

• Language Support: Multi-language customer service for major international markets

• Cultural Adaptation: Region-specific guidance for design preferences and market trends

Cross-Border Compliance:

• Export Controls: Compliance with OFAC, BIS, and international sanctions regimes

• Product Restrictions: Awareness and compliance with destination country import limitations

• IP Territoriality: Respect for territorial intellectual property rights and licensing

• Consumer Protection: Adherence to international consumer protection and distance selling laws

• Data Protection: GDPR, UK GDPR, PIPEDA, and other regional privacy law compliance

Regional Legal Considerations

European Union (GDPR Compliance):

• Enhanced Privacy Rights: Full compliance with GDPR data protection requirements

• Lawful Basis: Clear legal basis for all personal data processing activities

• Data Minimization: Collect and process only necessary personal information

• Retention Limits: Clear data retention schedules and automatic deletion procedures

• Individual Rights: Access, rectification, erasure, portability, and objection rights

United Kingdom (Post-Brexit Framework):

• UK GDPR Compliance: Separate compliance with UK data protection requirements

• Consumer Rights: Adherence to UK Consumer Rights Act and distance selling regulations

• Tax Obligations: Compliance with UK VAT and tax requirements for UK sales

• Regulatory Changes: Ongoing monitoring and adaptation to post-Brexit regulatory evolution

Other Key Jurisdictions:

• Canada (PIPEDA): Privacy protection and consent requirements for Canadian sellers

• Australia (Privacy Act): Australian Privacy Principles and consumer guarantee compliance

• Brazil (LGPD): Lei Geral de Proteção de Dados compliance for Brazilian operations

• Asia-Pacific: Region-specific compliance for expanding Asian markets

Termination and Account Management

Account Lifecycle Management

Voluntary Termination by Seller:

• Self-Service Closure: Account closure available through seller dashboard

• Email Request: Alternative closure via [email protected] with identity verification

• Transition Period: 30-day grace period for final sales and customer service completion

• Data Export: Opportunity to export performance data and analytics before closure

• Final Payout: Outstanding earnings paid according to standard schedule minus any deductions

Involuntary Termination by Merchifies:

• Immediate Termination Triggers: Severe policy violations, illegal activity, or safety concerns

• Progressive Enforcement: Escalating warnings and restrictions before termination for minor violations

• Due Process: Fair review with opportunity for explanation and corrective action

• Appeal Rights: Formal appeal process for disputed termination decisions

• Rehabilitation Options: Potential reinstatement procedures for correctable violations

Post-Termination Procedures

Asset and Data Handling:

• Content Removal: All User Content removed from platform within 30 days

• Order Completion: Existing orders fulfilled according to standard procedures

• License Termination: All content licenses terminate except for completed transactions

• Data Retention: Personal data retained only as required by law or legitimate business needs

• Account Records: Transaction history maintained for tax and legal compliance periods

Financial Settlement:

• Final Payment Processing: Outstanding earnings paid within 60 days of termination

• Deduction Rights: Offset for chargebacks, refunds, fees, or damages owed

• Negative Balance Recovery: Collection procedures for amounts owed to Merchifies

• Tax Documentation: Final tax reporting documents provided as required

• Dispute Resolution: Continued access to dispute resolution procedures for post-termination issues

Survival of Terms

Continuing Obligations: The following provisions survive termination of this Agreement:

• Intellectual Property Rights: All IP ownership and licensing provisions

• Indemnification: Ongoing indemnification obligations for pre-termination activities

• Payment Obligations: All outstanding financial obligations and settlement procedures

• Confidentiality: Protection of confidential information obtained during relationship

• Dispute Resolution: All dispute resolution procedures and governing law provisions

• Data Protection: Ongoing privacy and data protection obligations

Contact Information and Support

Seller Support Services

Primary Seller Support:

• Email: [email protected]

• Hours: Monday-Friday, 8 AM - 6 PM Mountain Time

• Response Time: 24 hours for most inquiries, 4 hours for urgent matters

Specialized Support Channels:

Account and Payment Support:

• Email: [email protected]

• Services: Payment issues, tax documentation, account verification, payout problems

• Response Time: 24-48 hours for account-related matters

Content and Design Support:

• Email: [email protected]

• Services: Design guidelines, quality standards, content approval questions, technical specifications

• Response Time: 24 hours for content-related inquiries

Legal and Compliance Support:

• Email: [email protected]

• Services: IP questions, legal compliance, contract interpretation, dispute resolution

• Response Time: 5-7 business days for legal matters

International Seller Support:

• Email: [email protected]

• Services: Cross-border selling, tax compliance, regional requirements, currency issues

• Languages: English, Spanish, French, German support available

• Response Time: 24-48 hours regardless of time zone

Self-Service Resources

Seller Portal Access:

• Dashboard: merchifies.com/sellers

• Features: Real-time analytics, payment history, content management, performance optimization

• Mobile Access: Responsive design and mobile app for on-the-go management

• API Access: Developer tools and integration options for advanced users

Educational Resources:

• Knowledge Base: help.merchifies.com/sellers

• Video Tutorials: Step-by-step guides for all seller functions and best practices

• Webinar Series: Regular live training sessions with Q&A opportunities

• Community Forums: Peer support, collaboration, and knowledge sharing

• Newsletter: Monthly updates, tips, trends, and platform announcements

Emergency and Escalation Procedures

Urgent Issues:

• Account Security: Immediate response for suspected unauthorized access or fraud

• Payment Emergencies: Priority handling for critical payment or payout issues

• Legal Emergencies: Expedited response for IP disputes, legal notices, or compliance issues

• Technical Outages: Real-time status updates and priority resolution for platform issues

Escalation Process:

1. Standard Support: Initial contact through appropriate specialized channel

2. Supervisor Review: Escalation to team leads for complex or unresolved issues

3. Management Review: Senior management involvement for policy disputes or major concerns

4. Executive Resolution: C-level review for strategic issues or significant disputes

5. External Mediation: Third-party mediation services for unresolved conflicts

Agreement Updates and Evolution

Modification Procedures

Update Process:

• Regular Review: Quarterly assessment of agreement terms and market conditions

• Stakeholder Input: Seller feedback integration through surveys and advisory groups

• Legal Compliance: Updates to reflect new laws, regulations, and industry standards

• Business Evolution: Modifications to support platform growth and new features

• Transparency: Clear communication of all changes with detailed explanations

Notification Standards:

• Advance Notice: Minimum 30 days for material changes affecting seller operations or earnings

• Multiple Channels: Email, dashboard notifications, website announcements, and mobile alerts

• Change Summaries: Clear, plain-language explanations of modifications and their impact

• Transition Support: Additional resources and assistance during significant changes

• Grandfathering: Existing seller protections where appropriate and legally permissible

This Seller Agreement & Policy represents our commitment to building a fair, transparent, and mutually beneficial partnership with creative professionals worldwide. We're dedicated to your success and to creating a sustainable marketplace that serves sellers, customers, and the broader creative community.

Merchifies is a global Print-on-Demand fulfillment platform that empowers independent creators to design, list, and sell custom products.

Our platform handles all printing, packaging, and worldwide shipping on behalf of our sellers. Every product is made to order using our production network and shipped directly to the customer under the Merchifies brand.

Sellers focus on creativity and product design — while Merchifies takes care of production, logistics, and customer service.

Ready to join our seller community? Create your account at merchifies.com/sell or contact our seller support team at [email protected] for personalized assistance.

Merchifies Global LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States

Seller Support Contacts:

• General Support: [email protected]

• Legal: [email protected]

• International: [email protected]

• Portal: merchifies.com/sellers

Last Updated: 01/01/2024
This Agreement supersedes all previous versions and may be updated to reflect business changes, legal requirements, or seller feedback. Continued participation as a seller constitutes acceptance of any updates.

Accessibility Statement: If you need this agreement in an alternative format or require assistance due to a disability, please contact [email protected]