Shipping & Delivery

Last Updated: 01/01/2025
Effective Date: 01/01/2024

At Merchifies.com, we're committed to delivering your custom print-on-demand products efficiently and securely. This comprehensive policy explains our production process, shipping options, delivery timelines, and everything you need to know about receiving your order.

By placing an order with Merchifies, you agree to this Shipping & Delivery Policy, our Terms of Service, and our Privacy Policy.

Quick Navigation:

• Production & Handling Process

• Shipping Methods & Costs

• Delivery Timelines

• Order Tracking

• International Shipping

• Special Circumstances

• Customer Support

• Legal Compliance

Production & Handling Process

Understanding Print-on-Demand Delivery

Unlike traditional retail, we create your products after you order them. Your total delivery time follows this formula:

Production Process:

1. Order Queue (0-4 hours): Payment verification and order processing

2. Design Preparation (1-2 days): Artwork processing and quality checks

3. Manufacturing (1-7 days): Printing, assembly, and quality control

4. Packaging & Shipping (1-2 days): Final inspection and carrier pickup

Production Times by Product Category

*Peak Seasons: Black Friday through New Year, Back-to-School (August-September), Mother's/Father's Day periods

Order Modification Window

4-Hour Grace Period: After payment authorization, you have exactly 4 hours to:

• Change size, color, or quantity

• Update shipping address

• Apply discount codes

• Cancel order for full refund

After 4 Hours: Orders enter production and cannot be modified or cancelled.

To Request Changes: Email [email protected] immediately with your order number.

Shipping Methods & Costs

Available Shipping Options

Domestic US Shipping:

• Standard Shipping: Most economical option (3-12 business days total)

• Premium Delivery: Faster processing and transit (3-10 business days total)

• Express Delivery: Fastest available option (3-7 business days total)

US Domestic Shipping Costs

Free Shipping: Available on US orders over $75 (Standard shipping only)

US Territories & Remote Areas

Alaska, Hawaii, Puerto Rico:

• Add 7-12 business days to estimates

• Standard shipping rates apply

• Limited Express options

US Territories (Guam, Virgin Islands, etc.):

• 14-28 business days delivery

• International shipping rates apply

• Customs documentation required

International Shipping

Coverage: We ship to 190+ countries worldwide

Popular International Destinations:

Accurate Pricing: Add items to cart and enter your address at checkout for exact shipping costs.

Delivery Timelines

Total Delivery Examples

US Domestic Orders:

Standard T-Shirt:

• Production: 1-5 days

• Shipping: 2-7 days

• Total: 3-12 business days

3D Hoodie (Premium):

• Production: 2-7 days

• Shipping: 4-7 days

• Total: 6-14 business days

Express Mug:

• Production: 1-4 days

• Shipping: 2-5 days

• Total: 3-9 business days

International Orders:

Standard T-shirt to Canada:

• Production: 1-5 days

• Shipping: 7-14 days

• Total: 8-19 business days

Hoodie to UK:

• Production: 2-7 days

• Shipping: 10-21 days

• Total: 12-28 business days

Factors Affecting Delivery Times

Potential Delays:

• Peak seasons: Additional 3-7 days during holidays

• Weather events: Natural disasters, severe storms

• Carrier delays: USPS, FedEx, UPS operational issues

• Customs processing: International orders only

• Address issues: Incorrect or incomplete addresses

• Remote locations: Rural or hard-to-reach areas

Peak Season Schedule:

• Black Friday - New Year: November - January

• Back to School: August - September

• Mother's/Father's Day: May - June

• Valentine's Day: January - February

Order Tracking

How Tracking Works

Tracking Timeline:

1. Order Confirmation: Immediate email with order details

2. Production Started: Email notification when manufacturing begins

3. Shipped: Email with tracking number and carrier information

4. In Transit: Regular updates from shipping carrier

5. Delivered: Final delivery confirmation

Track Your Order

Multiple Tracking Methods:

• Order Status Page: merchifies.com/track-order

• Email Links: Click tracking links in shipment notifications

• Account Dashboard: View all orders in "My Orders" section

• Direct Carrier Tracking: Use tracking number on carrier websites

Carrier Tracking Sites:

• USPS: usps.com/track

• FedEx: fedex.com/track

• UPS: ups.com/track

• Canada Post: canadapost.ca/track

• DHL: dhl.com/track

Tracking Troubleshooting

Common Issues & Solutions:

• No tracking info: Allow 24-48 hours after shipment notification

• "Label Created" only: Package hasn't been picked up by carrier yet

• Tracking not updating: Packages sometimes move without scans

• International tracking gaps: Limited visibility in some countries

When to Contact Support:

• No tracking updates for 7+ consecutive business days

• Package shows "delivered" but not received

• Tracking indicates delivery exception or damage

• Order is significantly past estimated delivery date

Contact Information Required:

• Order number from confirmation email

• Tracking number (if available)

• Email address used for purchase

• Complete shipping address

International Shipping

Customs and Duties (Important)

We ship DDU (Delivered Duty Unpaid) - You are responsible for:

• Import duties and taxes based on your country's regulations

• VAT/GST (Value-Added Tax) where applicable

• Customs clearance and any required documentation

• Payment to courier upon delivery

Common Fees by Region:

• Canada: 5-13% HST/GST, potential duties on textiles

• European Union: 19-27% VAT, duties over €150 value

• United Kingdom: 20% VAT, duties over £135 value

• Australia: 10% GST, duties over AUD $1,000

• Brazil: High import taxes (varies significantly by state)

What We Cannot Do:

• Predict exact customs fees

• Mark packages as gifts or reduce declared values

• Pay customs fees on your behalf

• Control customs processing times

• Guarantee delivery times through customs

International Delivery Process

Typical International Journey:

1. Production at nearest fulfillment center

2. Export processing and customs documentation

3. International transit via air or sea transport

4. Destination customs processing in your country

5. Local delivery to your address

Customs Notifications: You may receive notification via:

• Letter from customs office

• Email from shipping carrier

• Phone call for high-value items

• SMS with payment instructions

Payment is typically required before package release.

International Tracking Limitations

Why Tracking May Be Limited:

• Some countries don't provide comprehensive tracking visibility

• Tracking may stop once packages enter destination country

• Updates may only show at major international checkpoints

• Local postal services vary significantly in scanning frequency

For Better International Tracking:

• Choose Express shipping when available

• Contact local postal service directly with tracking number

• Monitor email/phone for customs notifications

• Be patient during customs processing periods

Special Circumstances

PO Boxes and Military Addresses

US PO Boxes:

• Accepted for most products and shipping methods

• Some carriers may have restrictions on certain items

• Verify PO Box accepts packages from private carriers

Military Addresses (APO/FPO/DPO):

• Delivery Time: 30-45 business days typical

• Tracking Limitations: Updates stop at military facility for security

• Addressing Requirements: Must use proper military format

• Restrictions: Some products cannot ship to military addresses

Proper Military Address Format:

Service Member Name
Unit/Squadron/Ship Name  
PSC/CMR/FPO Number
APO/FPO/DPO XX 00000-0000

Multiple Shipping Addresses

Single Address Policy: Each order ships to one address only.

For Multiple Recipients:

• Place separate orders for each shipping address

• Use different email addresses if managing multiple recipients

• Consider gift message options for special occasions

• Contact support for assistance with bulk orders

Address Corrections

Within 4-Hour Window:

• Contact [email protected] immediately

• Include order number and corrected address

• Changes processed at no additional charge

After Production Begins:

• Address changes cannot be guaranteed

• May require order cancellation and new order placement

• Customer responsible for any additional shipping costs

Undeliverable Packages

Common Reasons for Undeliverable Packages:

• Incorrect or incomplete shipping address

• Recipient unavailable for multiple delivery attempts

• Customs fees not paid (international orders)

• Package refused by recipient

• Address not accessible to delivery vehicles

Our Undeliverable Package Policy:

• Returned packages: Customer pays return shipping costs

• Reshipment: New shipping fee required for redelivery

• Refunds: Available minus original shipping costs

• Time limits: 30 days to resolve delivery issues

Customer Support

When to Contact Support

Shipping-Related Issues:

• Order hasn't arrived within estimated delivery window

• Tracking shows "delivered" but package not received

• Package appears damaged or tampered with

• Need address correction (within 4-hour window)

• International customs questions

Timeframes for Concern:

• US Standard shipping: 10+ business days past estimate

• US Express shipping: 6+ business days past estimate

• International orders: 4+ weeks past estimate

• No tracking updates: 7+ consecutive business days

Information to Provide When Contacting Support

Always Include:

• Order number (found in confirmation email)

• Tracking number (if available)

• Email address used for purchase

• Detailed description of the issue

• Your preferred resolution (replacement, refund, etc.)

For Specific Issues:

• Lost packages: Last known tracking location

• Damaged items: Clear photos of damage and packaging

• Address issues: Both incorrect and correct addresses

• International delays: Customs notification details

Contact Methods

Email Support: [email protected]

• Include "Shipping Issue - [Order Number]" in subject line

• Response within 24 hours during business days

• Best for non-urgent shipping questions

Phone Support: (307) 381-6808

• Monday-Friday, 9 AM - 5 PM Mountain Time

• Best for urgent shipping problems or time-sensitive issues

• Have order number ready when calling

Live Chat: Available on website during business hours

Resolution Options

For Lost Packages:

• Investigation with shipping carrier

• Replacement order at no additional charge

• Full refund if replacement not preferred

• Carrier insurance claims when applicable

For Damaged Packages:

• Photo documentation required for claims

• Replacement item or full refund available

• Return of damaged item may be required

• Expedited replacement shipping when possible

For International Customs Issues:

• Guidance on local customs procedures

• Documentation assistance for clearance

• Alternative shipping methods for future orders

• Coordination with international carriers when possible

Legal Compliance

FTC Mail Order Rule Compliance

In accordance with Federal Trade Commission regulations:

• If we cannot ship within our advertised timeframe, we will notify you

• You have the right to consent to delay or cancel for full refund

• We will provide updated delivery estimates when delays occur

• No charges will be made until we can provide reasonable shipping timeframe

Consumer Protection Rights

US Customers:

• Right to accurate delivery estimates

• Right to cancel delayed orders

• Protection against unauthorized charges

• Access to shipping insurance and tracking

International Customers:

• Rights may vary by local consumer protection laws

• EU customers have specific distance selling protections

• Canadian customers protected under Consumer Protection Acts

• Contact local consumer protection agencies for specific rights

Shipping Insurance and Liability

Our Liability Coverage:

• Lost packages: Full replacement or refund

• Damaged items: Replacement or refund after investigation

• Delivery delays: Refund of shipping costs for significant delays

• Incorrect items: Full replacement and return shipping coverage

Limitations:

• We are not liable for customs delays or fees

• Weather and natural disaster delays are beyond our control

• Incorrect addresses provided by customers limit our liability

• Some remote locations may have extended delivery times

Tips for Successful Delivery

Ensure Accurate Shipping Information

Best Practices:

• Use complete street addresses (avoid PO boxes when possible)

• Include apartment, unit, or suite numbers

• Verify spelling of city, state/province, and country

• Use postal codes recognized by local postal systems

• Provide phone number for delivery coordination

Prepare for International Orders

Before Ordering:

• Research your country's import duty and tax rates

• Budget for potential customs fees (typically 10-27% of order value)

• Ensure someone will be available to receive package

• Check local holidays that might affect delivery

• Understand your country's customs clearance procedures

Monitor Your Order Proactively

Stay Informed:

• Save tracking numbers and carrier contact information

• Check tracking status regularly, especially near expected delivery

• Sign up for carrier delivery notifications when available

• Contact carriers directly for detailed delivery updates

• Respond promptly to any delivery notices or customs requests

Quick Reference Guide

Average Total Delivery Times

• US Standard: 5-14 business days

• US Express: 4-9 business days

• Canada: 8-19 business days

• Europe: 12-28 business days

• Australia/NZ: 14-30 business days

• Other International: 14-35 business days

Key Policies Summary

• 4-hour modification window after order placement

• Free US shipping on orders over $75

• International customers pay all customs fees

• Military addresses: 30-45 days delivery time

• Peak seasons add 3-7 days to all estimates

• Single shipping address per order

Emergency Contacts

• General Support: [email protected]

• Phone: (307) 381-6808

• Business Hours: Monday-Friday, 9 AM - 5 PM MT

• Order Tracking: merchifies.com/track-order

Carrier Customer Service

• USPS: 1-800-275-8777

• FedEx: 1-800-463-3339

• UPS: 1-800-742-5877

• Canada Post: 1-866-607-6301

Contact Information

Merchifies Global LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States

Customer Support:

• Email: [email protected]

• Phone: (307) 381-6808

• Hours: Monday-Friday, 9 AM - 5 PM Mountain Time

Specialized Support:

• International Shipping: [email protected]

• Bulk Orders: [email protected]

• Technical Issues: [email protected]

This Shipping & Delivery Policy is designed to provide complete transparency about our fulfillment and delivery process. We're committed to getting your custom products to you as efficiently and safely as possible while maintaining the highest quality standards.

For the most current shipping information and any questions not covered in this policy, please contact our customer support team. We're here to help ensure your Merchifies experience exceeds your expectations.

Accessibility Statement: If you need this policy in an alternative format or require assistance due to a disability, please contact [email protected] or call (307) 381-6808.

Last Updated: 01/01/2025
This policy supersedes all previous versions and is subject to change. Continued use of our services constitutes acceptance of any updates.