Fulfillment & Production Policy

Last Updated: 01/01/2025
Effective Date: 01/01/2024

At Merchifies.com, we transform your custom designs into high-quality physical products through our comprehensive print-on-demand fulfillment network. This policy explains our role as your fulfillment provider, our production processes, quality commitments, and the inherent realities of custom manufacturing.

By placing an order with Merchifies, you agree to this Fulfillment & Production Policy, our Terms of Service, Refund & Return Policy, and all other applicable policies.

Quick Summary (TL;DR)

• 🏭 Our Role: Merchifies coordinated fulfillment through our partner network - we are your single point of contact for everything

• 📦 Print-on-Demand: Each product is custom-made only after your order is placed - no pre-existing inventory

• ⏱️ Production Timeline: 2-7 business days manufacturing + shipping time depending on product complexity

• 🎯 Quality Promise: Professional printing with industry-standard tolerances for size (±1.5"), placement (±0.5"), and color matching

• 🚫 No Subjective Returns: Custom products cannot be returned for personal preference, color expectations, or "change of mind"

• ✅ Defect Coverage: Full replacement or refund for manufacturing defects, wrong items, or significant quality issues

• 🌍 Global Network: Multiple production facilities worldwide for optimal delivery times and quality

Our Fulfillment Role

Merchifies as Your Fulfillment Provider

What This Means:

• Merchant of Record: Merchifies Global LLC is your contracting party for all orders, billing, customer service, and policy enforcement

• Fulfillment Coordination: We partner with fulfillment partners worldwide and other accredited facilities to manufacture and ship products on our behalf.

• Single Point of Contact: All customer service, refunds, replacements, and issue resolution handled directly by Merchifies

• Quality Oversight: We maintain consistent standards and processes across our entire fulfillment network

Our Fulfillment Network:

• Primary Partners: Reputable fulfillment partner network worldwide.

• Global Coverage: Multiple locations in US, Europe, Asia-Pacific for faster delivery

• Smart Routing: Orders automatically assigned to optimal facilities based on product type, destination, and capacity

• Redundant Capacity: Multiple partners ensure consistent availability and backup options

Data Sharing and Privacy

Information Shared with Fulfillment Partners:

• Order details (products, quantities, sizes, shipping addresses)

• Design files and printing specifications

• Basic production requirements and deadlines

Information NOT Shared:

• Complete payment card details or financial information

• Personal customer communications or support history

• Marketing preferences or behavioral data

• Any information beyond what's necessary for order fulfillment

Privacy Protection: All data sharing governed by our Privacy Policy and appropriate data processing agreements with international transfer safeguards.

Production Process and Timeline

Step-by-Step Production Workflow

Step 1: Order Processing (0-4 hours)

• Order Validation: Payment authorization and fraud screening

• Design Review: Automated file quality and specification checks

• Modification Window: 4-hour guaranteed window for changes or cancellations

• Production Assignment: Order routed to optimal fulfillment partner

Step 2: Pre-Production Preparation (4-24 hours)

• File Optimization: Design files prepared for specific print methods and products

• Quality Pre-Check: Technical review to prevent production issues

• Color Management: Profile adjustments for print accuracy

• Production Scheduling: Order queued based on complexity and capacity

Step 3: Manufacturing (1-7 business days)

• Print Production: Using appropriate technology (DTG, DTF, screen printing, sublimation, embroidery)

• Quality Monitoring: In-process inspection and calibration checks

• Curing and Finishing: Proper treatment for print durability

• Assembly: Final product preparation and construction

Step 4: Quality Control and Packaging (1-2 business days)

• Final Inspection: Comprehensive quality review before packaging

• Protective Packaging: Appropriate materials for safe transit

• Shipping Preparation: Carrier selection and tracking generation

• Dispatch: Handover to shipping carrier with tracking activation

Production Timeline by Product Category

*Peak Season: November-January, August-September
**Rush Processing: Available for additional fee, subject to capacity

Print Methods and Applications

Direct-to-Garment (DTG):

• Best For: Full-color designs, photographic images, cotton garments

• Quality: Photo-quality reproduction with soft hand feel

• Note: Pre-treatment may be visible initially but washes out after first wash

Direct-to-Film (DTF):

• Best For: Vibrant colors, various fabric types, durable applications

• Quality: Excellent color vibrancy with superior wash resistance

• Applications: Wide range of materials and fabric colors

Screen Printing:

• Best For: Simple designs, solid colors, large quantities

• Quality: Thick, opaque coverage with excellent durability

• Limitations: Limited colors per design, setup requirements

Sublimation:

• Best For: All-over prints, mugs, polyester materials

• Quality: Permanent dye integration with vibrant colors

• Note: Minor white creases at seams normal for cut-and-sew items

Embroidery:

• Best For: Hats, outerwear, professional appearance

• Quality: Textured, premium finish with excellent durability

• Limitations: Small registration variances normal

Quality Standards and Control

Our Quality Commitment

We Guarantee:

• Professional Print Quality: Clear, vibrant designs using industry-standard equipment

• Accurate Reproduction: Designs printed as provided within technical capabilities

• Quality Materials: Sourced blanks meeting our material and construction standards

• Proper Packaging: Protection during standard shipping and handling

• Specification Adherence: Products matching approved order details and mockups

Multi-Stage Quality Control

Pre-Production Quality Checks:

• File Analysis: Resolution, format, and technical specification verification

• Color Profile Review: Print method compatibility and color management

• Placement Verification: Design positioning and sizing confirmation

• Risk Assessment: Identification of potential production challenges

Production Quality Monitoring:

• Equipment Calibration: Regular monitoring and adjustment of printing systems

• In-Process Inspection: Quality checks during printing and assembly

• Material Verification: Confirmation of correct blanks and specifications

• Environmental Controls: Temperature, humidity, and curing condition management

Final Quality Inspection:

• Visual Examination: Comprehensive review for defects, accuracy, and overall quality

• Measurement Verification: Size and placement accuracy within tolerances

• Print Assessment: Color accuracy, coverage, and durability evaluation

• Packaging Review: Proper protection and presentation for shipping

Quality Metrics and Standards

Technical Specifications:

• Print Resolution: Minimum 300 DPI with optimal color reproduction

• Color Accuracy: Industry-standard Delta E <5 tolerance for commercial printing

• Print Durability: 50+ wash cycles for DTG, 100+ for screen printing when following care instructions

• Coverage Quality: Even ink distribution and proper adhesion across print areas

Manufacturing Tolerances and Limitations

Industry-Standard Tolerances

Understanding Print-on-Demand Realities: Custom manufacturing involves inherent variations that are normal and expected. These tolerances ensure cost-effective production while maintaining acceptable quality standards.

Size and Measurement Tolerances:

Color Variation Expectations:

• Screen vs. Print Differences: Monitor displays use RGB light; printing uses CMYK inks/dyes

• Material Impact: Fabric texture, color, and composition affect final appearance

• Batch Variations: Slight differences between production runs are normal

• Lighting Conditions: Colors appear different under various lighting

• Acceptable Tolerance: Delta E <5 for commercial print-on-demand applications

What Constitutes Normal vs. Defective

Normal Manufacturing Variations (NOT Defects):

• Minor Color Differences: Variations within Delta E <5 tolerance from screen display

• Slight Size Variations: Measurements within ±1.5" tolerance for apparel

• Minor Placement Shifts: Print positioning within ±0.5" of optimal location

• Texture Differences: Normal print feel variations based on method and fabric

• Fabric Characteristics: Natural variations in blank materials and construction

Genuine Manufacturing Defects (Covered by Guarantee):

• Severe Print Issues: Significantly blurred, distorted, or incomplete designs

• Major Color Errors: Completely wrong colors or missing design elements

• Placement Errors: Significantly off-center or incorrectly positioned prints

• Physical Defects: Holes, tears, stains, or construction flaws

• Size Errors: Measurements exceeding ±1.5" tolerance range

• Durability Failures: Immediate peeling, cracking, or print failure with proper care

Important Color Disclaimers

Why Colors May Look Different:

• Display Technology: LED, OLED, LCD screens render colors differently

• Color Spaces: RGB (screens) vs. CMYK (printing) have different capabilities

• Monitor Calibration: Individual device settings affect color appearance

• Print Materials: Fabric texture and color impact final result

• Ambient Lighting: Room lighting affects both screen and print perception

Managing Color Expectations:

• No Exact Match Guarantee: We cannot guarantee precise screen-to-print color matching

• Best Effort Standard: We strive for closest possible reproduction within technical limitations

• Industry Standard: Delta E <5 tolerance is commercially acceptable

• Material Considerations: Different fabrics and materials produce different color results

Return Policy for Production Issues

Covered Manufacturing Defects

We provide full replacement or refund for:

Print Quality Defects:

• Severe blurring or distortion significantly affecting design readability

• Missing design elements or incomplete printing

• Major color errors (completely wrong colors, not minor variations)

• Print damage (cracking, peeling immediately upon receipt or after first proper wash)

Product and Fulfillment Defects:

• Wrong items received (different product, size, or design than ordered)

• Physical damage (holes, tears, stains, construction defects)

• Significant size errors (measurements outside ±1.5" tolerance range)

• Packaging damage resulting in product damage during shipping

Non-Covered Subjective Issues

The following are NOT considered defects:

Personal Preference Issues:

• "Colors don't look like my screen" (within normal tolerance)

• "I don't like how it turned out" or "changed my mind"

• "Fit isn't what I expected" (when size is correct per size guide)

• "Material feels different than expected"

• "Design looks different than I imagined"

Normal Manufacturing Variations:

• Minor color differences within industry tolerance (Delta E <5)

• Slight placement variations within ±0.5" of optimal position

• Size variations within ±1.5" tolerance range

• Texture differences normal for print method and material combination

• Minor imperfections that don't significantly impact overall quality

Customer Responsibility Issues:

• Wrong size selection despite accurate size guide information

• Damage from improper care (not following washing instructions)

• Unrealistic expectations about print-on-demand limitations

• Design file quality issues (low resolution, poor artwork provided by seller)

Reporting and Resolution Process

How to Report Issues:

1. Contact Timeline: Within 30 days of delivery (60 days international)

2. Email: [email protected] with "Quality Issue - [Order Number]"

3. Required Information:

   • Complete order number and email address

   • Clear photos showing the specific issue

   • Detailed description of the problem

   • Confirmation of proper care (if applicable)

Resolution Process:

1. Review: Quality team assesses issue within 24-48 hours

2. Verification: Comparison against quality standards and tolerances

3. Decision: Approval for replacement, refund, or explanation of non-coverage

4. Action: Processing of approved resolution within 72 hours

5. Follow-up: Quality improvement measures when applicable

Care Instructions and Product Longevity

Proper Care for Maximum Durability

Apparel Care Instructions:

• Washing: Turn inside out, cold water (max 30°C/86°F), gentle cycle

• Detergent: Use mild detergent, no bleach or fabric softeners on printed areas

• Drying: Air dry preferred; low heat tumble dry acceptable

• Ironing: Iron inside out on low setting, never directly on print

• Storage: Avoid folding directly on printed areas when possible

Mug and Hard Goods Care:

• Cleaning: Hand wash recommended for longevity; dishwasher safe (top rack)

• Temperature: Avoid extreme temperature changes to prevent cracking

• Microwave: Safe unless specifically labeled otherwise

• Handling: Use care to prevent chips or cracks that can affect print integrity

Hat and Accessory Care:

• Cleaning: Spot clean with damp cloth for printed areas

• Washing: Follow specific care labels; many hats are spot-clean only

• Storage: Maintain shape during storage to prevent deformation

• Handling: Avoid excessive stretching of printed or embroidered areas

Warranty Coverage and Exclusions

Our Quality Guarantee Covers:

• Manufacturing defects when proper care instructions are followed

• Print failures occurring within normal use and proper washing

• Construction defects in blank products

• Fulfillment errors and shipping damage

Warranty Exclusions:

• Improper Care: Damage from hot water, bleach, high heat, or direct ironing on prints

• Normal Wear: Gradual fading or wear after extended use

• Accidents: Customer-caused damage, alterations, or modifications

• Abuse: Excessive stretching, rough handling, or inappropriate use

International Fulfillment Considerations

Global Production Network

Regional Fulfillment Centers:

• North America: US, Canada, Mexico production for faster regional delivery

• Europe: EU facilities serving European Economic Area and United Kingdom

• Asia-Pacific: Australia, Japan, Singapore centers with expanding coverage

• Quality Consistency: Standardized processes and equipment across all regions

Benefits of Local Production:

• Faster Delivery: Reduced shipping times through regional manufacturing

• Lower Costs: Elimination of international shipping and customs fees

• Quality Standards: Consistent quality control procedures globally

• Environmental Impact: Reduced carbon footprint through local production

Cross-Border Fulfillment

When International Shipping Required:

• Specialty Products: Items not available at regional facilities

• Capacity Management: Temporary routing during high-demand periods

• New Markets: Regions not yet served by local fulfillment

• Customer Preference: Specific requests for particular facility production

International Shipping Considerations:

• Extended Timeline: Additional 7-21 days for customs and international transit

• Customs Responsibility: Customer pays all duties, taxes, and customs fees

• Documentation: Proper commercial invoices and customs declarations provided

• Tracking Limitations: Reduced visibility in some international markets

Legal Framework and Compliance

Governing Terms

This Fulfillment & Production Policy operates under and incorporates:

• Terms of Service: Overall platform terms and conditions

• Refund & Return Policy: Detailed return procedures and eligibility

• Intellectual Property Policy: IP rights and responsibilities

• Prohibited Content Policy: Content standards and restrictions

Limitation of Liability

Our Liability Limitations:

• Maximum Liability: Limited to the purchase price of the affected item(s)

• Excluded Damages: No liability for indirect, consequential, or punitive damages

• Force Majeure: Not liable for delays due to circumstances beyond reasonable control

• Customer Responsibility: Not liable for issues from incorrect addresses or care instruction violations

Governing Law: This policy is governed by the laws of Wyoming, United States, without regard to conflict of law principles.

Force Majeure and Operational Exceptions

Circumstances Beyond Our Control:

• Natural Disasters: Severe weather, earthquakes, floods affecting production facilities

• Public Emergencies: Pandemics, government actions, public health emergencies

• Supply Chain Disruptions: Material shortages, carrier strikes, infrastructure failures

• Technical Issues: System outages, equipment failures, cyber attacks

Our Response to Disruptions:

• Proactive Communication: Immediate notification of material delays with updated timelines

• Alternative Solutions: Offer cancellation or alternative options when required by law

• FTC Compliance: Full adherence to US Mail Order Rule requirements for delivery promises

• Customer Choice: Right to cancel delayed orders for full refund when legally required

Contact Information

Specialized Support Channels

Production and Quality Issues:

• Email: [email protected]

• Subject: "Production Issue - [Order Number]"

• Response Time: 24-48 hours for quality concerns

• Best For: Manufacturing defects, print quality questions, production timeline issues

Order Status and Fulfillment:

• Email: [email protected]

• Online Tracking: merchifies.com/track-order

• Best For: Production status, shipping questions, delivery timeline inquiries

Design and Technical Support:

• Email: [email protected]

• Services: File specifications, design optimization, print method guidance

• Response Time: 24 hours for technical questions

• Resources: Design guidelines, templates, technical requirements

General Customer Support

Primary Customer Service:

• Email: [email protected]

• Hours: Monday-Friday, 9 AM - 5 PM Mountain Time

• Response Time: 24 hours for most inquiries

International Support:

• Email: [email protected]

• Services: Cross-border fulfillment, customs assistance, regional compliance

• Languages: English, Spanish, French, German support available

• Coverage: 24-48 hour response regardless of time zone

Emergency and Escalation

Urgent Production Issues:

• Email: [email protected]

• Qualifying Issues: Order delays affecting events, shipping damage, major quality defects

• Response: 2-4 hours during business days

Continuous Improvement

Quality Enhancement Programs

Ongoing Improvement Initiatives:

• Customer Feedback Integration: Regular analysis of quality concerns and suggestions

• Technology Investment: Continuous equipment upgrades and process optimization

• Partner Development: Training and capability enhancement across fulfillment network

• Industry Standards: Adoption of emerging best practices in print-on-demand manufacturing

Performance Monitoring:

• Real-Time Metrics: Continuous tracking of quality, delivery, and customer satisfaction

• Partner Scorecards: Regular evaluation and improvement planning with fulfillment partners

• Customer Surveys: Systematic feedback collection on product quality and service

• Return Analysis: Detailed review of return patterns to identify improvement opportunities

This Fulfillment & Production Policy reflects our commitment to transparency, quality, and realistic expectations in print-on-demand manufacturing. We balance quality excellence with the inherent realities of custom production, ensuring fair policies that protect both customers and our business operations.

For questions about our fulfillment processes or to report quality concerns, contact [email protected].

Merchifies Global LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States

Fulfillment Support Contacts:

• Quality Issues: [email protected]

• Production Status: [email protected]

• Design Support: [email protected]

• General Support: [email protected]

Last Updated: 01/01/2025
This policy is regularly reviewed and updated to reflect improvements in production processes, quality standards, and customer feedback. Continued use of our services constitutes acceptance of any updates.

Accessibility Statement: If you need this policy in an alternative format or require assistance due to a disability, please contact [email protected]