Merchifies Commitments: Security, Privacy & Delivery Guarantee

Last Updated: 01/01/2025
Effective Date: 01/01/2024

At Merchifies.com, your trust is the foundation of our business. These aren't just policies—they're promises backed by concrete guarantees, compensation, and our commitment to excellence. Every commitment listed below is designed to ensure your complete satisfaction and peace of mind when shopping with us.

By using Merchifies, you agree to these commitments along with our Terms of Service, Privacy Policy, and other applicable policies.

Quick Summary (TL;DR)

• 🔒 Secure Payments: Bank-grade encryption, PCI DSS Level 1 compliance, zero liability protection

• 🛡️ Privacy Protection: No selling personal data, GDPR/CCPA compliant, minimal data collection

• 📦 Delivery Guarantee: $5 credit for delays, 15-day no-update refund, 20-day no-delivery refund

• ✅ Quality Promise: Free replacement/refund for damaged items, comprehensive quality control

• 🎯 Customer Rights: Full privacy rights, accessible support, transparent policies

1. Secure Payment Protection

Our Security Infrastructure

Bank-Grade Security Standards:

• TLS 1.3 Encryption: Latest security protocol for all data transmission

• PCI DSS Level 1 Compliance: Highest payment security certification through Stripe, PayPal, and other certified processors

• AES-256 Encryption: Military-grade protection for data at rest

• Tokenization: We never store your complete credit card information

Advanced Fraud Protection:

• Real-time Monitoring: AI-powered fraud detection systems

• 3D Secure Authentication: Additional verification layer when supported

• Geolocation Verification: IP and billing address matching

• Velocity Checking: Unusual transaction pattern detection

Accepted Payment Methods:

• Credit/Debit Cards: Visa, Mastercard, American Express, Discover (US)

• Digital Wallets: Apple Pay, Google Pay, PayPal

• Buy Now, Pay Later: Afterpay, Affirm, Klarna (US only, subject to approval)

Your Protection Guarantee

Zero Liability Promise: If unauthorized charges occur due to a security breach on our platform, we provide:

• Immediate investigation and resolution assistance

• Full cooperation with your financial institution

• Complete liability protection for confirmed unauthorized transactions

• Direct coordination with payment processors for dispute resolution

2. Privacy & Data Security

Our Privacy Commitments

Data Protection Principles:

• No Sale of Personal Information: We explicitly do not sell your personal data for monetary gain

• Minimal Data Collection: We only collect information necessary for order fulfillment and service improvement

• Transparent Processing: Clear explanation of how your data is used and shared

• Secure Storage: Enterprise-grade security measures protect your information

Global Privacy Compliance:

• GDPR Compliance: Full adherence for EU/UK customers with enhanced rights

• CCPA/CPRA Compliance: California residents receive enhanced privacy protections

• International Standards: Compliance with PIPEDA (Canada), LGPD (Brazil), and other regional laws

• Data Transfer Protections: Standard Contractual Clauses and Data Privacy Framework safeguards

Your Privacy Rights

Universal Rights (All Customers):

• Access your personal information and understand how it's used

• Correct inaccurate or incomplete data in our systems

• Request deletion of your personal information (subject to legal requirements)

• Opt out of marketing communications with one-click unsubscribe

• Control cookie and tracking preferences through our consent management

Enhanced Rights by Region:

• California (CCPA/CPRA): Right to know, delete, correct, opt-out of "sharing" for advertising, non-discrimination

• EU/UK (GDPR): Access, rectification, erasure, restriction, objection, portability, automated decision-making protections

• Other Regions: Rights under applicable local privacy laws (Canada PIPEDA, Australia Privacy Act, etc.)

Privacy Violation Compensation: If we ever sell your personal information for money (which we commit not to do), receive $500 compensation plus immediate data deletion.

3. Delivery & Service Guarantees

Our Delivery Standards

Reliable Delivery Timelines:

• US Domestic: 5-14 business days (production + shipping)

• International: 10-28 business days depending on destination

• Express Options: Expedited processing available for faster delivery

• Global Coverage: Shipping to 190+ countries with local fulfillment when possible

Concrete Compensation Guarantees

💵 $5.00 Credit for Delivery Delays Automatic compensation when:

• US orders arrive more than 3 business days past our estimated delivery window

• International orders arrive more than 7 business days past estimate

• Delays are attributable to our production or processing errors

How it works:

• Credit automatically applied to your account within 48 hours

• No action required—we monitor all deliveries proactively

• Credit never expires and stacks with other promotions

• One $5 credit per order maximum

⏰ 15-Day No Update Refund Full refund or replacement when:

• No tracking updates for 15+ consecutive business days after carrier pickup

• Package appears lost or stuck in transit with no movement

• International orders stuck in customs beyond reasonable processing time

Automatic process:

• System flags qualifying orders automatically

• Email notification with refund confirmation sent immediately

• Full refund processed within 24 hours or free replacement shipped

• Choose refund to original payment method or store credit with 10% bonus

📅 20-Day No Delivery Full Refund Complete protection when:

• US orders not delivered within 20 business days of estimated window

• International orders not delivered within 30 business days of estimated window

• Package confirmed lost by shipping carrier

• Delivery attempted but package unrecoverable

Comprehensive coverage:

• 100% refund including product cost, shipping, and taxes

• Additional $10 service credit for future orders

• Keep any partially delivered items at no charge

• Priority processing and upgraded shipping on replacement orders

🔄 Return if Item Damaged Free replacement or refund for:

• Items damaged during production or shipping

• Manufacturing defects or print quality issues

• Wrong items sent due to fulfillment errors

• Significant sizing discrepancies (>1.5" from specifications)

Resolution process:

• Contact support with photos of issue within 30 days (60 days international)

• No return shipping required in most cases

• Replacement or refund processed within 24-48 hours

• Quality investigation to prevent future issues

Exclusions and Limitations

Standard exclusions apply to all guarantees:

• Address Issues: Incorrect, incomplete, or undeliverable addresses provided by customer

• Customs/Duties: International orders delayed by customs processing or unpaid duties

• Force Majeure: Natural disasters, severe weather, public emergencies, carrier strikes

• Peak Seasons: Holiday periods may extend timelines (notifications posted on website)

• Customer Unavailability: Multiple failed delivery attempts due to recipient unavailability

4. Quality Assurance Promise

Manufacturing Excellence

Quality Control Standards:

• High-Resolution Printing: 300 DPI minimum for all designs with professional color matching

• Premium Materials: Quality-tested blanks from trusted suppliers with durability guarantees

• Multi-Stage Inspection: Pre-production review, in-process monitoring, final inspection

• Secure Packaging: Protection against shipping damage with proper handling procedures

Print Technologies:

• DTG (Direct-to-Garment): Photo-quality full-color designs

• DTF (Direct-to-Film): Durable transfers with vibrant colors

• Screen Printing: Cost-effective for large runs with solid colors

• Sublimation: All-over prints for mugs and specialty items

Quality Guarantee

100% Satisfaction Promise:

• Free replacement for any manufacturing defects or quality issues

• Full refund if replacement is not preferred

• Expedited processing for quality-related replacements

• Root cause analysis and process improvements for defect prevention

Coverage includes:

• Print defects (blurring, misalignment, color issues)

• Material defects (tears, stains, construction flaws)

• Sizing discrepancies beyond normal tolerances (±1.5")

• Durability issues when following proper care instructions

5. Customer Rights & Legal Compliance

Consumer Protection Framework

US Federal Compliance:

• FTC Mail Order Rule: Right to timely delivery or cancellation options

• Fair Credit Billing Act: Chargeback protection for billing disputes

• Truth in Advertising: Products must match descriptions and specifications

• ADA Compliance: Accessible website and customer service options

State-Specific Protections:

• California: Enhanced warranty protections, CCPA privacy rights, consumer protection laws

• New York: General Business Law protections, consumer advocacy rights

• Other States: Compliance with applicable consumer protection and privacy legislation

International Compliance:

• European Union: Consumer Rights Directive, GDPR privacy protections, two-year quality guarantee

• United Kingdom: Consumer Rights Act 2015, UK GDPR compliance

• Canada: Consumer Protection Acts, PIPEDA privacy compliance

• Other Regions: Adherence to local consumer protection and privacy frameworks

Dispute Resolution

Resolution Hierarchy:

1. Customer Service Resolution: Direct resolution through support team

2. Management Escalation: Senior management review for complex issues

3. Mediation Services: Third-party mediation through American Arbitration Association

4. Legal Proceedings: Binding arbitration (US) or appropriate legal channels (international)

Accessibility and Support:

• Multiple communication channels (email, phone, chat)

• Multi-language support for major markets

• Accommodation for customers with disabilities

• Clear escalation procedures with defined timelines

6. Contact Information & Support

Primary Support Channels

General Customer Support:

• Email: [email protected]

• Phone: (307) 381-6808

• Hours: Monday-Friday, 9 AM - 5 PM Mountain Time

• Response Time: 24 hours maximum, typically 4-6 hours

Specialized Support:

• Privacy Matters: [email protected]

• Security Issues: [email protected] (24/7 for critical issues)

• Quality Concerns: [email protected]

• International Support: [email protected]

Commitment Claims Process

How to Claim Compensation:

1. Email: [email protected] with "Delivery Guarantee - [Order Number]" in subject

2. Include: Order number, tracking information, specific issue description

3. Documentation: Photos for quality issues, delivery confirmation details

4. Response: 24-hour acknowledgment, 24-72 hour resolution

Self-Service Resources:

• Order Tracking: merchifies.com/track-order

• Return Portal: https://merchifies.com/page/refund-policy

• FAQ Center: https://merchifies.com/page/faqs

• Policy Library: Complete policy documentation with search functionality

7. Transparency & Verification

Performance Monitoring

Public Metrics:

• Security Incidents: Zero tolerance policy with immediate disclosure

• Privacy Compliance: 100% adherence to applicable laws with regular audits

• Delivery Performance: 95%+ on-time delivery target with monthly reporting

• Customer Satisfaction: 4.5+ star rating maintenance with quarterly surveys

Verification Methods:

• Security Certifications: Current PCI DSS, SOC 2 Type II certificates available upon request

• Privacy Audits: Annual privacy impact assessments with third-party verification

• Transparency Reports: Annual publication of commitment performance statistics

• Independent Reviews: Regular third-party security and privacy assessments

Continuous Improvement

Feedback Integration:

• Customer Surveys: Post-purchase satisfaction and improvement suggestions

• Review Monitoring: Analysis of public reviews and social media feedback

• Service Analytics: Performance metrics and trend analysis for service enhancement

• Policy Updates: Regular review and enhancement of commitments based on customer needs

Quick Reference Guide

Commitment Summary Table

Emergency Contact Reference

These commitments represent our binding promises to you as a Merchifies customer. They are legally enforceable and form an integral part of our Terms of Service. We continuously monitor our performance against these standards and welcome your feedback on how we can serve you better.

Experience the confidence that comes with our comprehensive protection program—because your trust is our most valuable asset.

Merchifies Global LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States

Commitment Verification:

• Email: [email protected]

• Phone: (307) 381-6808

• Security: [email protected]

• Privacy: [email protected]

Last Updated: 01/01/2025
These commitments are legally binding and may only be enhanced, never reduced, without 60 days advance notice. Continued use of our services constitutes acceptance of these commitments.

Accessibility Statement: If you need this information in an alternative format or require assistance due to a disability, please contact [email protected] or call (307) 381-6808.