Cancel/Change Order

Last Updated: 01/01/2025
Effective Date: 01/01/2024

At Merchifies.com, we understand that sometimes you need to modify or cancel your order. Due to our print-on-demand manufacturing process where each product is custom-made after you order, timing is critical for any changes. This policy explains your options, timelines, and procedures for order modifications and cancellations.

By placing an order with Merchifies, you agree to this Order Changes and Cancellation Policy, our Terms of Service, and our Privacy Policy.

Quick Summary (TL;DR)

• 4-Hour Window: You can change or cancel orders within 4 hours of placing them - free and guaranteed

• After 4 Hours: Changes aren't guaranteed once production begins; fees may apply for special requests

• After Shipment: Orders cannot be cancelled; address changes may be attempted via carrier intercept (fees apply, not guaranteed)

• Refund Timeline: 5-10 business days for cards, 1-3 days for PayPal, varies for Buy Now Pay Later

• Custom Products: EU 14-day withdrawal right does NOT apply to personalized/custom-made items

• Emergency Situations: Special procedures available for medical emergencies, military deployment, natural disasters

Quick Navigation:

• Critical 4-Hour Window

• Order Modifications

• Order Cancellations

• After Production Begins

• Refund Processing

• Special Circumstances

• International Orders

• Contact Information

Critical 4-Hour Window

Your Modification Timeline

You have exactly 4 hours from the moment your payment is authorized to make changes or cancel your order.

Timeline Breakdown:

• 0-4 Hours: Full modification and cancellation window (guaranteed processing)

• 4+ Hours: Order enters production queue - changes not guaranteed

• Production Started: No modifications possible except emergency situations

• Shipped: Only carrier intercept options available (fees apply, not guaranteed)

Why Only 4 Hours?

Our print-on-demand model requires rapid processing to meet delivery expectations:

Automated Production Flow:

1. Payment Authorization (immediate)

2. Order Queue Processing (0-4 hours) ← Your modification window

3. Design File Preparation (4-24 hours)

4. Manufacturing Assignment (production partner allocation)

5. Physical Production (1-7 days depending on product)

6. Quality Control and Shipping (1-2 days)

Efficiency Benefits:

• Faster overall delivery times for all customers

• Optimized production scheduling across fulfillment network

• Reduced costs passed on as competitive pricing

• Streamlined quality control processes

How to Check Your Remaining Time

Method 1: Order Confirmation Email

• Locate your order confirmation email

• Check the timestamp (e.g., "Order placed at 2:15 PM EST")

• Calculate 4 hours from that exact time

• Account for time zone differences if applicable

Method 2: Account Dashboard

• Log into your Merchifies account at merchifies.com/account

• Navigate to "My Orders" section

• View order status and timestamp

• Look for "Modification Window" countdown (if available)

Method 3: Customer Service Verification

• Call (307) 381-6808 for immediate status check

• Email [email protected] with your order number

• We'll confirm your remaining modification time

Order Modifications

Allowed Changes (Within 4 Hours)

Product Specifications:

• Size Changes: Modify apparel sizes (S, M, L, XL, etc.)

• Color Variations: Change to available color options for the same design

• Quantity Adjustments: Increase or decrease item quantities

• Design Variants: Switch between available design options from the same creator

Order Details:

• Shipping Address: Correct street numbers, apartment/suite, postal codes, city names

• Billing Information: Update billing address if needed for payment verification

• Contact Information: Change phone number or email for delivery coordination

• Special Instructions: Add delivery notes, gift messages, or handling requests

Pricing and Promotions:

• Discount Codes: Apply missed promotional codes or coupons

• Shipping Method: Upgrade to faster shipping (pay difference) or downgrade (receive refund)

• Add Items: Include additional products to existing order (subject to inventory)

Changes NOT Allowed

Design and Product Limitations:

• Cannot change to completely different product types (t-shirt to mug, hoodie to phone case)

• Cannot modify uploaded custom designs or personalized text after submission

• Cannot change fundamental product characteristics (material, brand, style)

• Cannot merge multiple separate orders into one

Payment and System Restrictions:

• Cannot change payment method after authorization (requires new order)

• Cannot apply multiple discount codes beyond system limits

• Cannot modify orders below minimum purchase requirements

• Cannot change destination country for international orders

How to Request Modifications

Method 1: Email (Recommended for Non-Urgent Changes)

• Send to: [email protected]

• Subject Line: "Order Modification Request - [Order Number]"

• Required Information:

  • Complete order number (from confirmation email)

  • Email address used for purchase

  • Specific changes requested with clear details

  • New information (sizes, addresses, etc.)

  • Reason for change (optional but helpful for our records)

Method 2: Phone (For Time-Sensitive Requests)

• Number: (307) 381-6808

• Hours: Monday-Friday, 9 AM - 5 PM Mountain Time

• Best For: Urgent requests within the 4-hour window

• Preparation: Have order number, payment email, and specific changes ready

• Immediate Processing: Changes processed during the call when possible

Method 3: Account Dashboard (When Available)

• Log into your Merchifies account

• Navigate to "My Orders"

• Click "Request Changes" button (if order is still eligible)

• Complete the modification form with specific details

• Submit and await confirmation email

Modification Processing

Response Timeline:

• Email Requests: Within 2 hours during business days, 24 hours on weekends

• Phone Requests: Immediate processing during business hours

• Dashboard Requests: Automated processing when possible, manual review for complex changes

Verification Process:

1. Identity Confirmation: We verify your email and order details

2. Technical Feasibility: Check if requested changes are possible with our systems

3. Inventory Verification: Confirm availability of new specifications

4. Price Calculation: Determine any cost differences

5. Customer Approval: Confirm changes and price adjustments with you

6. Processing: Implement changes and send updated confirmation

Price Adjustments for Modifications:

Examples:

• Size upgrade with price difference: $2 charge for premium size

• Shipping upgrade: Standard ($6.99) to Express ($28.99) = $22.00 charge

• Quantity increase: 2 shirts to 3 shirts = additional shirt price + proportional shipping

• Discount code application: 10% off $50 order = $5.00 refund

Payment Processing:

• Additional Charges: Billed to original payment method within 24 hours

• Refunds: Processed to original payment method, 5-10 business days for cards

• Buy Now Pay Later: Adjustments handled according to provider terms

Order Cancellations

Full Cancellation (Within 4 Hours)

Automatic Approval Policy: All cancellation requests received within the 4-hour window are automatically approved for full refund, no questions asked.

How to Cancel Your Order:

Email Cancellation:

• Send to: [email protected]

• Subject: "Order Cancellation Request - [Order Number]"

• Include:

  • Complete order number

  • Email address used for purchase

  • Confirmation that you want to cancel the entire order

  • Reason for cancellation (optional, helps us improve)

Phone Cancellation:

• Call: (307) 381-6808 during business hours

• Provide: Order number and email verification

• Receive: Immediate confirmation and cancellation reference number

Account Dashboard Cancellation:

• Log into your account at merchifies.com/account

• Find order in "My Orders" section

• Click "Cancel Order" button (available within 4-hour window)

• Confirm cancellation in popup dialog

• Receive email confirmation

Partial Cancellation

Item-Specific Cancellation: Remove specific items from multi-item orders while keeping others.

Process:

1. Request Submission: Contact us via email or phone specifying which items to cancel

2. Order Recalculation: We calculate new totals, shipping costs, and discount applications

3. Price Adjustment: Process refund for cancelled items and any shipping adjustments

4. Confirmation: Send updated order confirmation for remaining items

5. Production: Remaining items proceed to manufacturing as scheduled

Shipping Cost Recalculation:

Example Partial Cancellation:

• Original Order: 3 t-shirts ($20 each) + shipping ($6.99 + $2.00 for extra items) = $68.99

• Cancel 1 t-shirt: Remove $20 + $1.00 (proportional shipping) = $21.00 refund

• New Order Total: $47.99 (may no longer qualify for free shipping if applicable)

Cancellation Confirmation Process

What You'll Receive:

1. Immediate Email Confirmation with cancellation details and reference number

2. Order Status Update in your account dashboard showing "Cancelled" or "Partially Cancelled"

3. Refund Processing Notification with expected timeline

4. Final Confirmation when refund is completed

Cancellation Reference Numbers:

• Format: CANC-[Date]-[Sequential Number] (e.g., CANC-20241201-001)

• Use for customer service inquiries about your cancellation

• Required for any disputes or follow-up questions

After Production Begins

When Changes Are No Longer Guaranteed

Production Status Indicators:

• Order status shows "In Production" or "Manufacturing"

• Received "Production Started" email notification

• More than 4 hours have elapsed since order placement

• Fulfillment partner has begun physical manufacturing process

Limited Options After Production Starts

What May Still Be Possible:

• Address Corrections: Minor corrections if package hasn't been packed

• Delivery Instructions: Add special handling or delivery preferences

• Contact Information: Update phone number for delivery coordination

• Emergency Holds: Production stops for qualifying emergency situations only

What Is No Longer Possible:

• Product specification changes (size, color, design, material)

• Order cancellations for standard refund

• Adding or removing items from the order

• Quantity modifications

• Shipping method downgrades (upgrades may be possible until shipping)

Emergency Production Intervention

Qualifying Emergency Circumstances:

• Medical Emergencies: Hospitalization requiring address change or order cancellation

• Military Deployment: Sudden deployment with address change requirements

• Natural Disasters: Events affecting delivery location accessibility

• Death in Family: Circumstances requiring immediate order cancellation

• Identity Theft: Fraudulent orders discovered after production begins

Emergency Request Process:

1. Immediate Contact: Call (307) 381-6808 or email [email protected]

2. Documentation: Provide evidence of emergency circumstances

3. Review: Case-by-case evaluation by our customer service management

4. Decision: Approval/denial communicated within 2 hours during business days

5. Action: If approved, production hold or cancellation processed immediately

Emergency Hold Limitations:

• Not Guaranteed: Even qualifying circumstances may not allow intervention

• Additional Costs: Restart fees, expedited processing, or shipping charges may apply

• Delays: May affect delivery timeline for your order and potentially others

• Documentation Required: Medical certificates, military orders, death certificates, police reports, etc.

Address Changes After Shipment

Carrier Intercept Services: When your order has already shipped, we can attempt to redirect delivery through carrier intercept services:

USPS Package Intercept:

• Cost: $15.25 + new delivery fee

• Timing: Must be requested before first delivery attempt

• Limitations: Not available for PO Boxes, military addresses, or international destinations

• Success Rate: Approximately 70% when requested promptly

FedEx Delivery Manager:

• Cost: $5.00-$15.00 depending on service level

• Options: Hold at location, delivery appointment, address change

• Requirements: Must be requested by recipient

• Availability: Most domestic addresses, limited international options

UPS My Choice:

• Cost: Varies by service ($5.00-$20.00)

• Features: Delivery alerts, address change, hold for pickup

• Eligibility: Recipient must be registered with UPS My Choice

• Geographic Limits: US domestic addresses primarily

Important Carrier Intercept Disclaimers:

• No Guarantees: Carrier intercept services are not guaranteed to succeed

• Customer Responsibility: All intercept fees are charged to customer

• Timing Critical: Requests must be made immediately after shipment notification

• Limited Availability: Not all destinations support intercept services

• Potential Delays: Intercept attempts may delay delivery by 1-3 additional days

Refund Processing

Refund Timeline and Methods

Standard Refund Processing Schedule:

1. Cancellation Approval: Immediate (within 4-hour window)

2. Refund Initiation: 1-2 business days after cancellation confirmation

3. Payment Processor Processing: Varies by payment method (details below)

4. Bank/Financial Institution Processing: Additional 1-3 days depending on institution

Refund Methods by Payment Type

Credit and Debit Cards:

• Processing Time: 5-10 business days from refund initiation

• Factors Affecting Speed: Bank processing policies, card issuer, international cards

• Verification: Refund appears as credit on statement with Merchifies reference

• Disputes: Contact your card issuer if refund doesn't appear within 15 business days

PayPal:

• Processing Time: 1-3 business days

• Notification: PayPal sends email confirmation of refund

• Availability: Immediately available in PayPal balance

• Currency: Refunded in original transaction currency

Digital Wallets:

• Apple Pay: Follows underlying card timeline (5-10 business days)

• Google Pay: Follows underlying payment method timeline

• Samsung Pay: Processed according to linked payment method

Buy Now, Pay Later (BNPL) Refunds

Afterpay Refunds:

• Processing: Refunds automatically adjust your payment schedule

• Full Refunds: Cancel all remaining installments immediately

• Partial Refunds: Reduce remaining installments proportionally

• Timeline: 1-3 business days for schedule adjustment

• Notifications: Afterpay sends email updates about plan changes

Affirm Refunds:

• Loan Adjustment: Refunds applied directly to your Affirm loan balance

• Interest Impact: May reduce total interest owed on remaining balance

• Payment Schedule: Remaining payments adjusted automatically

• Timeline: 3-7 business days for processing

• Customer Service: Contact Affirm directly for specific loan questions

Klarna Refunds:

• Pay in 4: Remaining installments reduced proportionally

• Financing Plans: Loan balance adjusted, may affect payment schedule

• Processing Time: 1-5 business days depending on plan type

• Notifications: Klarna app and email updates provided

Partial Refund Calculations

For orders with multiple items, partial refunds are calculated proportionally:

Detailed Calculation Example:

• Original Order: 3 t-shirts ($25 each), 1 mug ($15), shipping ($9), tax ($4.40) = Total: $88.40

• Cancel 1 t-shirt:

  • Item refund: $25.00

  • Shipping portion: $9.00 ÷ 4 items = $2.25

  • Tax portion: $4.40 ÷ 4 items = $1.10

  • Total refund: $28.35

• Remaining order: $88.40 - $28.35 = $60.05

Discount Code Impact on Refunds:

• Percentage Discounts: Applied proportionally to cancelled items

• Fixed Amount Discounts: Deducted from refund if discount threshold no longer met

• Free Shipping Codes: May result in shipping charges on remaining items

Example with Discount:

• Original Order: $75 with 10% off code = $67.50 total

• Cancel $25 item: Refund = $25 - ($25 × 0.10) = $22.50

• Remaining Order: $67.50 - $22.50 = $45.00

Special Circumstances

System Errors and Technical Issues

Qualifying Technical Problems:

• Website Errors: Checkout process failures, pricing display errors, inventory system glitches

• Payment Processing Issues: Authorization failures, double-charging, currency conversion errors

• Design Upload Problems: File corruption, preview generation failures, printing specification errors

Automatic Resolution Policy:

• Immediate Investigation: Technical issues reported are investigated within 2 hours

• Error Verification: System logs reviewed to confirm technical problems

• Automatic Approval: Changes/cancellations due to our technical errors approved regardless of timing

• Expedited Processing: Priority handling to minimize customer impact

• Compensation: Additional discounts or credits may be offered for significant inconvenience

Inventory and Quality Issues

Stock Shortage Situations:

• Discovery Timeline: Usually identified within 24-48 hours of order placement

• Customer Notification: Immediate email with available options

• Resolution Options:

  1. Wait for Restock: Hold order with updated delivery estimate

  2. Substitute Product: Similar item at same or lower price

  3. Partial Cancellation: Cancel unavailable items, proceed with available ones

  4. Full Cancellation: Complete refund if substitutes aren't acceptable

Quality Control Interventions:

• Pre-Ship Detection: Defective items identified before shipping

• Automatic Reorder: New production initiated immediately with expedited processing

• Customer Communication: Proactive notification with updated timeline

• Expedited Shipping: Free upgrade to faster shipping method when available

• Compensation: Store credit or discount on future orders for delays

Fraud Prevention and Security

Security Hold Procedures:

• Risk Assessment: Orders flagged by automated fraud detection systems

• Verification Process: Additional identity confirmation may be requested

• Documentation: Government ID, payment verification, address confirmation

• Resolution Timeline: 24-48 hours for most verification processes

• Communication: Email and phone contact for legitimate customers

If Your Order Is Under Security Review:

1. Check Email: Look for verification requests in inbox and spam folders

2. Respond Promptly: Provide requested documentation quickly

3. Contact Support: Call (307) 381-6808 if you believe there's an error

4. Be Patient: Legitimate orders are released quickly after verification

5. Understand the Process: Security measures protect all customers from fraud

International Order Considerations

Currency and Exchange Rates:

• Refund Currency: Processed in original transaction currency

• Exchange Rate Changes: Fluctuations between order and refund dates handled by your financial institution

• Conversion Fees: Bank charges for currency conversion are customer responsibility

• Documentation: Currency conversion details available upon request

Customs and Duties for Cancelled Orders:

• Before Shipping: No customs implications for cancelled orders

• After International Shipping: Customer responsible for any customs fees incurred

• Return Customs: Additional fees may apply for returned packages

• Abandoned Packages: Packages refused at customs may be destroyed; refunds not guaranteed

International Orders

Cross-Border Modification Challenges

Time Zone Considerations:

• 4-Hour Window: Calculated in the time zone where order was placed (typically Mountain Time)

• Business Hours: Customer service available Monday-Friday, 9 AM - 5 PM MT

• International Customers: May need to contact during non-local business hours

• Emergency Contact: Email [email protected] for urgent international requests

Destination Country Restrictions:

• Address Changes: Cannot change destination country after order placement

• Customs Documentation: Pre-filled customs forms cannot be modified after processing

• Restricted Countries: Orders to sanctioned countries cannot be modified, only cancelled

• Local Regulations: Some countries have restrictions on returned merchandise

International Refund Considerations

Processing Variations by Region:

• European Union: SEPA transfers may be faster than international wire transfers

• United Kingdom: Post-Brexit processing may take additional 1-2 days

• Canada: Cross-border refunds typically 7-10 business days

• Australia/New Zealand: International processing 10-15 business days

• Other Regions: Varies significantly by local banking systems

Currency and Banking:

• Multi-Currency Cards: Refunds processed in original transaction currency

• Local Bank Fees: International refund fees charged by customer's bank

• Exchange Rate Protection: Some cards offer protection against rate fluctuations

• Documentation: Detailed transaction records available for tax/accounting purposes

EU Consumer Rights (Important Notice)

Distance Selling Regulations:

• Standard 14-Day Right: Applies to most online purchases in EU

• Custom Product Exception: Personalized/made-to-order items are specifically excluded

• Merchifies Products: All our print-on-demand items qualify as "made to consumer specifications"

• No Withdrawal Right: EU customers cannot return custom items simply due to change of mind

What This Means:

• Quality Issues: Full return rights still apply for defective or incorrect items

• Our Error: Complete protection if we send wrong items or poor quality products

• Change of Mind: No return right for custom products that meet specifications

• Size/Color Selection: Customer responsibility to choose correctly before ordering

Contact Information and Support

Primary Contact Methods

Order Changes and Cancellation Support:

• Email: [email protected]

• Subject Line Format: "Order [Change/Cancellation] Request - [Order Number]"

• Response Time: Within 2 hours during business days, 24 hours on weekends

• Best For: Non-urgent requests, detailed modification instructions, documentation

Phone Support:

• Number: (307) 381-6808

• Hours: Monday-Friday, 9 AM - 5 PM Mountain Time

• Best For: Urgent requests within 4-hour window, immediate assistance needed

• Preparation: Have order number, email address, and specific changes ready

Emergency Contact:

• Email: [email protected]

• Subject: "URGENT - [Order Number] - [Brief Description]"

• Use For: Medical emergencies, military deployment, natural disasters, fraud issues

• Documentation: Include evidence of emergency circumstances

• Response: Within 2 hours during business days, 4 hours on weekends

Specialized Support Services

International Customer Support:

• Email: [email protected]

• Languages: English (primary), Spanish support available

• Time Zones: Response within 24 hours regardless of customer time zone

• Expertise: Cross-border regulations, customs issues, currency questions

Technical Support:

• Email: [email protected]

• Focus: Website issues, design upload problems, payment processing errors

• Response: Within 4 hours for system-impacting issues

• Escalation: Critical technical problems escalated to development team

Bulk/Corporate Orders:

• Email: [email protected]

• Phone: (307) 381-6808 ext. 2

• Services: Special handling for large orders, corporate account management

• Minimum: 25+ items or $500+ orders

Self-Service Options

Account Dashboard:

• URL: merchifies.com/account

• Features: Order status, modification requests (when available), refund tracking

• Requirements: Account creation and email verification

• Updates: Real-time order status and processing information

Order Status Tracking:

• URL: merchifies.com/track-order

• Information Required: Order number and email address

• Features: Production status, shipping updates, estimated delivery

• No Account Required: Guest checkout customers can use this service

Knowledge Base:

• URL: merchifies.com/help

• Content: Detailed FAQs, video tutorials, policy explanations

• Search: Find specific information quickly

• Updates: Regularly updated with new information and procedures

Information to Provide When Contacting Support

Essential Information (Always Required):

• Complete Order Number: Found in confirmation email (format: MERCH-YYYYMMDD-####)

• Email Address: Exact email used to place the order

• Contact Phone Number: For urgent follow-up if needed

• Specific Request: Detailed description of changes or cancellation needed

Additional Helpful Information:

• Original Order Details: What you ordered vs. what you want to change

• Timeline Constraints: If you have specific deadlines or requirements

• Reason for Change: Helps us improve our service and processes

• Preferred Resolution: Your ideal outcome for the situation

For Address Changes:

• Original Address: Complete address as entered during checkout

• New Address: Complete corrected address with all details

• Address Type: Residential, business, PO Box, military APO/FPO

• Special Instructions: Gate codes, building access, delivery preferences

For Emergency Situations:

• Nature of Emergency: Medical, military, natural disaster, fraud, etc.

• Documentation: Medical certificates, military orders, police reports

• Urgency Level: How quickly resolution is needed

• Alternative Solutions: If primary request isn't possible

Legal Compliance and Consumer Rights

Federal Trade Commission (FTC) Compliance

Mail Order Rule Requirements:

• Delivery Promises: We provide clear delivery estimates and honor them

• Delay Notifications: Customers notified immediately of any shipping delays

• Cancellation Rights: Right to cancel delayed orders for full refund

• Refund Timeline: Refunds processed within required federal timeframes

Consumer Protection Measures:

• Clear Policies: Transparent modification and cancellation procedures

• Fair Practices: No hidden fees or unreasonable restrictions

• Dispute Resolution: Multiple channels for customer concerns

• Record Keeping: Detailed transaction records maintained for customer protection

State Consumer Protection Laws

California Residents (Additional Rights):

• Song-Beverly Consumer Warranty Act: Enhanced protection for defective products

• Unruh Civil Rights Act: Equal access to services regardless of personal characteristics

• California Consumer Privacy Act (CCPA): Enhanced data protection and privacy rights

• Automatic Renewal Law: Clear terms for any subscription-based services

New York Residents:

• General Business Law: Protection against deceptive practices

• Consumer Protection Act: Enhanced refund and return protections

• Internet Sales Tax: Proper tax collection and remittance procedures

Other State Protections:

• Cooling-off Periods: Some states provide additional cancellation windows

• Lemon Laws: Enhanced protection for defective products

• Deceptive Practices: State-specific protections against unfair business practices

International Consumer Rights

European Union (GDPR and Consumer Rights Directive):

• Data Protection: Enhanced privacy rights under GDPR

• Distance Selling: 14-day withdrawal right (does NOT apply to custom products)

• Unfair Terms: Protection against unreasonable contract terms

• Cross-Border Shopping: Specific protections for international purchases

United Kingdom (Consumer Rights Act 2015):

• Digital Content Rights: Protection for digital design elements

• Goods Quality: Enhanced protection for product quality and fitness for purpose

• Service Standards: Requirements for reasonable care and skill in service delivery

Canada (Consumer Protection Acts):

• Provincial Variations: Different protections by province/territory

• Distance Sales: Cooling-off periods for remote purchases (custom product exceptions apply)

• Privacy Protection: PIPEDA compliance for personal information handling

Accessibility and Equal Access

Americans with Disabilities Act (ADA) Compliance:

• Website Accessibility: WCAG 2.1 AA compliance for our website and policies

• Alternative Formats: Policies available in large print, audio, or other formats upon request

• Communication Assistance: TTY/TDD services available through relay services

• Reasonable Accommodations: Extended processing times or alternative procedures when needed

Contact for Accessibility Support:

• Email: [email protected]

• Phone: (307) 381-6808 (ask for accessibility coordinator)

• Services: Alternative communication methods, extended deadlines, personalized assistance

Quick Reference Guide

Key Timelines Summary

Refund Processing Times

Contact Quick Reference

What You Need Before Contacting Us

Essential Information Checklist:

• Complete order number (MERCH-YYYYMMDD-####)

• Email address used for purchase

• Specific changes requested

• New information (address, size, etc.)

• Contact phone number

For Address Changes:

• Original complete address

• New complete address

• Delivery instructions (if any)

• Address type (residential/business/PO Box)

For Emergency Situations:

• Nature of emergency

• Supporting documentation

• Urgency timeline

• Alternative contact information

Common Scenarios and Solutions

"I chose the wrong size"

• Within 4 hours: Contact support for guaranteed size change

• After 4 hours: Not guaranteed, but we'll try if not in production

• Prevention: Use our detailed size guide before ordering

"I need to change my address"

• Within 4 hours: Contact support for guaranteed address update

• After shipping: Carrier intercept possible (fees apply, not guaranteed)

• Prevention: Double-check address during checkout

"I forgot to use my discount code"

• Within 4 hours: Contact support to apply missed discount

• After 4 hours: May offer partial refund or store credit at our discretion

• Prevention: Apply codes before completing checkout

"I accidentally ordered twice"

• Within 4 hours: Contact support to cancel duplicate order

• After 4 hours: May be able to cancel if not in production

• Prevention: Check confirmation email before placing additional orders

Tips for Successful Order Management

Before Placing Your Order

Pre-Order Checklist:

• Review Size Guide: Compare measurements carefully with your own garments

• Check Product Details: Verify design, color, material, and specifications

• Confirm Address: Ensure shipping address is complete and accurate

• Apply Discounts: Enter any promotional codes before completing checkout

• Review Total: Check quantities, shipping method, and final price

• Save Confirmation: Keep order confirmation email easily accessible

Planning for Potential Changes:

• Order When Available: Don't rush orders when you might need changes

• Set Reminders: Note the 4-hour deadline if changes might be needed

• Have Information Ready: Keep new addresses or specifications prepared

• Consider Timing: Account for business hours and time zones

If You Need to Make Changes

Acting Quickly and Effectively:

• Don't Wait: Contact us immediately within the 4-hour window

• Be Specific: Provide exact details of what you want changed

• Stay Available: Be ready to respond to follow-up questions

• Confirm Changes: Review updated order confirmation carefully

Communicating Clearly:

• Use Order Numbers: Always include your complete order number

• Be Precise: Specify exactly what needs to change (old vs. new)

• Provide Context: Explain why the change is needed if relevant

• Ask Questions: Clarify anything you don't understand about the process

Understanding Our Limitations

Why Some Changes Aren't Possible:

• Technical Constraints: Our systems have specific capabilities and limitations

• Production Timing: Manufacturing schedules optimize efficiency for all customers

• Quality Control: Changes mid-process can compromise product quality

• Cost Management: Unlimited changes would increase costs for everyone

Working Within Our System:

• Plan Ahead: Take time to review orders carefully before placing them

• Use Our Tools: Size guides, previews, and product information are comprehensive

• Contact Early: Don't wait until the last minute to request changes

• Be Flexible: Consider alternative solutions we might offer

This Order Changes and Cancellation Policy is designed to provide maximum flexibility within the constraints of our efficient print-on-demand manufacturing process. We're committed to accommodating your needs whenever possible while maintaining fast, affordable service for all customers.

For questions about this policy or assistance with your order, please contact our customer support team using the methods outlined above. We're here to help make your Merchifies experience as smooth and satisfactory as possible.

Merchifies Global LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States

Customer Support:

• Email: [email protected]

• Phone: (307) 381-6808

• Emergency: [email protected]

• Business Hours: Monday-Friday, 9 AM - 5 PM Mountain Time

Last Updated: 01/01/2025
This policy supersedes all previous versions and is subject to change. Continued use of our services constitutes acceptance of any updates. We will notify customers of material changes via email and website notifications.

Accessibility Statement: If you need this policy in an alternative format or require assistance due to a disability, please contact [email protected] or call (307) 381-6808.